The customer service at Discovery Insure is shocking

<p>The person handling my claim didn't bother explaining what the process is with the courtesy car after they have made payment of my car which was written off. My 30 days that we pay for every month just gets canceled as soon as they have processed your payment. No one bothers to tell you this until you get an sms from the car rental company that you must return the car the following day. I mean, what kind of service is this? You obviously haven't purchased a new car at this point as payment has just been processed. Why did no one communicate this information? Isn't the car supposed to be returned once my 30 days has expired whilst I look for a car? And the agent is never available to take any calls....what kind of service is that? </p>