The claim amount tripled from what was authorized.

My premium increased by 20%. I called Discovery to find out the reason for this significant increase. I was shocked to discover that the claim I submitted in 2021 due to hailstorm damage amounted to R220,000. This was surprising because the claim was authorized for approximately R66,000. I lodged a complaint to receive a breakdown of how the claim ended up being three times more than authorized. I have been corresponding with agents via email, but none of them have provided these details.

I expect Discovery to send me a total breakdown of the invoices received from the panel beaters.

Regards, Nosizwe