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Monyatsi M

1 reviews | Active since Jun 2019

21 Apr 2021, 16:19

The best retention consultant-Mr. Shafick Allow

Allow me to ***** this quote "The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience.'" - Shep Hyken - Connor J. Wilson >>End Quote.

Earlier on the 21/04/2021, I was assisted by Shafick Allow from the retentions department in Discovery Insure. Mr. Allow gave me the most exceptional customer service I've experienced thus far. He listen and resolve my query on first contact with high standards but i was mostly touched by his empathy throughout.

He also went an extra mile to advise on how i can maximize on my current benefits which reaffirmed my believe in their core values of being a greater force for good by "enhancing and protecting lives".

In the period that has tested most of us, this is what i call paying it forward and i wish Discovery Insure and their ambassador -Mr. Shafick Allow all the best.

I am truly thankful

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Replies (1)
Discovery Insure
Discovery Insure's reply21 Apr 2021, 16:43
Official
Good day Monyatsi, 


Thank you for your feedback, we value it highly. Working with clients like yourself make the hours in the office worthwhile and provide much needed encouragement to always give you the best experience.


Regards
Discovery Insure