Thank you Nadean...

Nadean Davids, you went the absolute extra mile for me and my family when it came to my discovery insure claim. You ensured that we were looked after and treated fairly from beginning to end. I would 100% recommend discovery insure to everyone, and hopefully they also get the chance to deal with Nadean Davids, Thank you for not making me feel as if \ Im just another number""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;294323;893260;16;2;0;1;0;0;2;15/06/09 11:06;849;NULL;15/05/31 22:53;15/05/31 20:57;Pathetic service from MTN;6,10E+12;;***;On the 10th April 2015 I informed the MTN store in Woodmead that I would no longer be using MTN as my cellular provider. This after MTN refused to credit my proposed long over due upgrade with the R1700.00 airtime balance I had on my previous contract. A SIM swap to Vodacom was initiated that same day. MTN continue to charge me for the contract, despite a call being logged ref ***8.<br> <br> I have no idea how to stop this pathetic company from helping themselves to money from my account, they continue to do this even though I have stopped the debit order with the bank.<br> <br> DO NOT USE MTN ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824629;837526;4;2;0;1;0;0;2;15/06/03 9:52;849;NULL;15/05/30 11:15;15/06/02 19:43;Poor Twisp after sale service ;9,00E+12;Mpho;***;I bought the new twisp Edge on Friday 22 May 2015 and by Monday 25 May 2015 the twisp had a burn taste and struggled to work properly and the battery only lasting about an hour after unplugged from charger. <br> <br> I took it to Benmore Branch twice during that week in order for them to clean it and on Saturday 30 May 2015 I took the twisp back to the Cresta Branch where I was informed that no refunds can be done as the coil needs to be properly smoken in apparently before it stops tasting unbearable.<br> <br> Mpho contacted her regional manager and supp**** him with a complete different story and informed me after the phone call that she cant exchange or refund me as her manager said no. she further informed me that she will contact me when regarding what time I can see the manager and to date I have not received the phone call.<br> <br> I contacted head office on even date and was informed that someone will contact me but needless to say I have not received any response.<br> <br> Big disappointment since the previous twisp was working well up to 5 months, the new model seems to only work a weekend but at least the coil will last 4 to 6 weeks according to the pamphlets. <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;803877;163;14;2;0;1;0;0;2;15/06/08 8:23;849;NULL;15/06/07 20:12;15/06/07 18:14;bad service and lies;;them;***;Had written a report for them almost 2 weeks again still no respone is this the way how you treat your own customers well I hope not <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;18630;697;40;2;0;1;0;0;2;15/06/12 7:15;849;NULL;15/06/11 19:01;15/06/11 17:06;DISGUSTING SERVICE;5,61E+12;WHO KNOWS;***;LET DOWN BABLY BY AVIS. MANAGEMENT IS TOO AROGANT TO RETURN CALLS;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862126;33;1;2;0;1;0;0;2;15/06/15 9:59;849;NULL;15/06/14 21:27;15/06/14 19:50;Business account Frozen;***;Elizabeth Masangane;***;We have been doing business with FNB since 2010. I was contacted earlier this year for certain documentation required for FICA registration which I completed and sent to FNB. I was then contacted by Elizabeth Masangane two weeks ago requesting me to complete additional FICA documents which I did and sent to her. She responded by asking me complete areas I omitted to complete and also to complete the form in a black pen. I did this and sent form back to her last week and received no reply, only to realize when trying to pay for refueling my vehicle on Friday 12 June 2015 that my bank cards were declined. This has put me in a very embarrassing situation with my creditors! I tried to email Elizabeth to query this issue, but the email just bounce back saying undelivered. I have never dealt with a bank as unprofessional as First National Bank and has seriously made me reconsider my relationship with them. Calvin Hannie;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864156;624;4;2;0;1;0;0;2;15/06/22 8:26;849;NULL;15/06/20 10:08;15/06/20 18:17;Manager passing the buck for damage;7,61E+12;Manager and staff;***;I was disappointed at the response of the manager on duty at gateway mall Samsung store this morning.<br> A staff member tried to assist me with my problem regarding my camera on my my Samsung note 4 and in the process cracked and broke the screen protector on my phone. I was there whilst he did it and it was anxiously a mistake or possibly in experience on his part in removing the screen.<br> <br> Either way, the manager in duty said it was. It their fault and wouldn't be liable to replace. This is what I overheard him say as he didn't even bother to come to me and apologise for the staff members error or anything....just blankly told the staff member to tell me that they wouldn't replace it.<br> <br> So I'm writing this email which will also be forwarded to all other stores and area management as well as regional manager and hello Peter because in this day an age, a person who responds to customers in this way is not worthy of his position. What did he think this Indian was just going to walk away and let him be because his word as a manger is final..********....His disgusting attitude is what ****ed me off. The screen cost me R299 to protect my personal property from damage only to be broken by an ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866245;720626;38;2;0;1;0;0;2;15/07/02 9:56;849;4;15/06/25 21:35;15/06/25 19:47;No service;Ticket id ***;;***;Repoted a fault with webafrica and after emailing and trying to phone them everyday for 3 days now I still does not have a service that I am paying for.<br> Useless to say the least.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;504712;893260;16;2;0;1;0;0;2;15/07/16 10:15;849;NULL;15/07/08 21:53;15/07/08 20:06;Going bankrupt by MTN;9,11E+12;Canal walk branch;***;This is not the first problem I had with MTN. My problem now is they keep debiting my account with amounts that I am not aware of. My monthly installments are up to date and yet by the 8th of July 2015 they decided to debit my account again. I tried contacting the call centre but I am definitely not holding on for more than two hours. They are effecting my credit record badly and there is nothing I can do about it. I am not the only one complaining and whether they are trying to make up for losses by *****ing from their customers we will never know. My final point is if they don't sort out my account I will definitely take this further legally. Mtn sort out your problems. A very very very unhappy and highly upset customer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876955;893260;16;2;0;1;0;0;2;15/08/06 10:13;849;NULL;15/07/24 21:07;15/07/24 20:04;Incorrect Account & Downgrade of Credit Limit;4,91E+12;;***;Upgraded to Samsung A3 7/05/2015, no features of mobile pointed out. No data bundle included. Returned same 25/05/2015 - totally dissatisfied with A3 model. Reversed back to old contract. Credit limit downgraded from R3900 pm to R990 pm. Not acceptable. Received account of R820 - incorrect - revised after approximately 2 months to R350. Impossible to obtain invoice pertaining to revised account. Paid in good faith but adamant still incorrect. MTN refuse to reverse credit limit to R3900 inspite of never having defaulted and having paid monthly account promptly for the last 15 years. I do not have accounts, pay cash, travel abroad, a pensioner and my circumstances have not changed since 2000 when I took contract over from my daughter. Am being discriminated against due to having no accounts, my age, being a pensioner and a divorcee. Credit limit of R990 inadequate should I be in a situation overseas whereby I would have to use my mobile for a lengthy period. To date I have driven 130 kl to MTN Century City and have called on our store here in the hope of sorting this matter out. Their service an absolute disgrace and this situation extremely frustrating.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;706264;772353;9;5;0;1;0;0;5;15/07/27 6:47;849;NULL;15/07/24 18:30;15/07/24 16:38;Cell phone claim;6,51E+12;Motshabi Kotu;***;Motshabi assisted me with a claim and it has been concluded in a few days. Fastest ever during my time at Discovery and probably the fastest ever experienced.<br> Thank you very much Motshabi! You're a star!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;735029;793962;16;2;0;1;0;0;2;15/07/25 9:30;849;NULL;15/07/24 21:16;15/07/24 19:21;Charged for ****le and 24 month contract;8,41E+12;Abram Monyetsane;***;last Month i complained on hello peter about not receiving my FREE ****le, Abram from Bloemfontein contacted me and organised a ****le for me.<br> now Tell me...<br> Why am i being billed for the ****le and sim...<br> I also see on my account the it says 8 of 24 months<br> I did not sign up for a 24 month contract<br> This is unacceptable.<br> It was included in the deal.<br> 399 pm <br> Month to month so i can cancel when ever i want to<br> 2 meg line<br> 10 gb data<br> With night surfer<br> Get this sorted out ASAP.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;719528;1161;14;2;0;1;0;0;2;15/08/05 8:40;849;NULL;15/08/04 20:08;15/08/04 18:31;pathetic service for my ****** goods in their shop;8,71E+12;Manager;***;I sent my laptop for a buy back as i was in a conner and needed money. On the 25 July i gave my husband my ID to go pay for the laptop as i was at work and couldn't go get it myself, he was told that there was a break in and some goods were ******. He was told that they have been replacing the goods and will replace my laptop too and if they dont find it then they will get something similar. He was told by monday or Tuesday we will get a feedback. NOTHING!! No call no sms no voice message from them until i called yesterday and was told the manager is not in and ill speak to the second in charge who told me that the reason they did not call its because tgey did not get the laptop yet! What happened to customer service? Why must i call with my airtime to get feedback? I was supposed to be contacted and be told that. He continued saying that 'eventually' they will get me a laptop! I dont think that guy knows what the word means. You cannot tell me EVENTUALLY ull get my goods! I need a laptop as in Now! He told me the manager will be in today and he will call me. Did i receive a call? NO!! Must i now waist my petrol and drive there only to be told EVENTUALLY ill get my laptop ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879561;357;16;2;0;1;0;0;2;15/08/06 9:18;849;NULL;15/08/05 20:52;15/08/05 19:09;The farce that is Vodacom;I***;;***;I tried to upgrade a contract via the website. At no time during the process was I informed that I would need to supply RAM with a copy of my ID when the delivery of the handset was made. It did mention that I would need my ID for verification. At no stage did RAM contact me - I had to initiate contact on all occasions (they did not mention that I needed a copy either.) When I contacted the online Vodacom team (actually a company by the name of Like Minds) I was told to email them a copy of my ID - which I did. I later spoke to a manger at LikeMInds and was informed that I was mislead (**** to) about being able to email them a copy of my ID. I have requested a cancelation of my upgrade and a termination of my old contract. Never trust Vodacom to delivery on their promises. If you only have a choice of Vodacom and using smoke signals, I would recommend you carry some matches as the most trustworthy approach would be to use smoke signals. I have all the contact details of the people who participated in the farce should anyone at Vodacom care.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884108;26;9;5;0;1;0;0;5;15/08/14 9:43;849;NULL;15/05/09 21:11;15/08/13 19:34;Recovery Of Excess;6,30E+12;Naidene;;Awesome service once again from Outsurance, received excess paid within 3 months of date of claim.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;315031;793934;20;2;0;1;0;0;2;15/09/14 7:51;849;NULL;15/09/12 1:16;15/09/12 17:42;I got served with salt dunes ;;The Cook;***;It has been three times in a row on top of other times that I've tasted the unpleasant taste of extra salt on their meat. I feed on their meals everyday, literally, and I am getting sick of this vile meat they serve. I wish they would taste their meat before it is served to customers. I didn't want them to get away with it this time around, because I was so hungry when I paid just over a hundred bucks expecting a perfect meal but instead 'I got served with salt [URL Removed] on Chicken Licken!! I expect the same, constant and pleasant taste from your chicken everyday. I do not want to buy your chicken and get disappointed after eating it or feel sorry for the chickens that get slaughtered to be thrown away. I know that you as a business stand to make money, but also as a customer I value my money so I would like to pay for quality meat and service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895077;202;9;2;0;1;0;0;2;15/09/15 8:59;849;NULL;15/09/12 20:17;15/09/12 18:50;Hollard Policy ***;***;Elsie/Rika Du Plessis;***;I have been requesting for the status of above policy since 09/03/2014.I am still paying subscription monthly at Pep Stores.It seems nobody is willing to help.I wrote several emails and made telephonic enquiries about the policy. Kind Regards MW Tlhakung ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897670;353;5;2;0;1;0;0;2;15/09/23 8:51;849;NULL;15/09/19 20:21;15/09/19 18:42;Unhappy Explora customer ;7,01E+12;;***;I had bought a SDPVR decode a few years ago a had to pay over R2000 to re-install this decode. Now I was brought under the impression that it will soon not work anymore. So once again more money, and quite a bite later I have an explora en extra view HD decode. And suddenly my explora is not viewable on the other TV's anymore because suddenly is can only be viewed on the hdmi Chanel and only from the one TV. The technicians at Multichoice says I must get someone in to look at it. That would mean an additional cost! Sooooo wish I did not change decodes!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;691908;1132;5;2;0;1;0;0;2;15/09/21 7:29;849;NULL;15/09/20 19:15;15/09/20 17:20;Such a bad experience;8,81E+12;;***;We loved going to prestige, but after today it was just enough! After paying over R400 for 2 platters, popcorn and cooldrinks I was so disappointed, the platters we just left there- only had one piece and almost vommited, it was so bad- never never never order from Prestige Rosebank again. And then- before the movie ended they opened the door already- ***, we are still watching- and cherry on top, it was sooo loud outside- we actually struggled to hear anything in the movies. So after paying R620 for 2 people for tickets and food- the experience was terrible!!!!! Come on Ster Kinekor, lift your game! Also don't allow children in, they are irritating running up and down the whole movie- we go to movies to relax, but were left with a bad taste and more irritated than ever!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;774394;893260;16;2;0;1;0;0;2;15/09/25 9:50;849;NULL;15/09/24 21:31;15/09/24 19:41;MTN doesn't bother to understand ;7,81E+12;;***;I've recently tried to raise an issue with my MTN contract with the provide, firstly by phone and then via their support site. The problem that I have is that although the MTN systems reflect that I have SMS available in a loyalty bundle, my airtime is being consumed before these SMS bundle(s) are depleted. When I called, the agent couldn't understand what the problem was and then asked me to prove that this was happening. One would expect that the support agent would have more insight and information at their disposal that the end user, but apparently not. After that, I logged a query on the MTN support site. I've had little success with these in the past as the agents responding to these are obviously only incentivised to close them, and not address customer satisfaction. Once again, my query was closed - with an answer that nothing to do with the context of my query.<br> <br> Dismal service from MTN.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;852841;357;16;2;0;1;0;0;2;15/10/03 7:44;849;NULL;15/10/02 19:22;15/10/02 17:35;Porting - non active, four days overdue;8,50E+12;;***;Ported MTN number to Vodacom last week, received new sim card on the 29 see, phoned 1945 for activation, provided ISDN no, consultant confirmed it would be active within 24hours. Continuous calls between customer care and after sales with same promises with no success... Still waiting and Frustrated! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840262;23;1;2;0;1;0;0;2;15/10/15 10:28;849;NULL;15/10/14 22:17;15/10/14 20:19;Blacklisted by SB for my surety's defaults;9,31E+12;;***;I got two student loans from Standard Bank that amount to R125 000 in 2012 and 2013, the arrangement was that I do not make payments until I am no longer a full time student and my surety (my mother) committed to paying off my interest while I am in varsity.<br> <br> This is my fourth year (honours) in varsity and my credit record has been ruined, my mother stopped paying interest payments to when we did not get along, the last time interest was paid was when I paid R2400 in 2014 but could not afford to make the payments (being a full time student and all).<br> <br> I have received no letters from the bank, no calls and no emails but it turns out I was summoned to court and a ruling was made against my name without my presence and without my knowledge - I found out this year when I app**** for internships.<br> <br> Instead of going by the initial agreement where I would work out the payment terms with SB from when I complete my studies and start working I have to pay up R135 000 (interest added) in cash before I am no longer blacklisted.<br> <br> I asked for a copy of my contract and the paper trail that has led to this point at different SB's and requests have been sent - I can't even get a copy of my contract.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;736284;869352;15;5;0;1;0;0;5;15/11/02 10:32;849;NULL;15/10/31 22:17;15/10/31 20:23;Online Order and Delivery - excellent;;;;I've ordered online from Domino's twice. Both times service has been entirely flawless. Effortless to order, user friendly and direct site. <br> The tracker is great. <br> Really first class service, delivery was very quick... Very impressed. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911872;28;1;2;0;1;0;0;2;15/11/03 7:56;849;NULL;15/10/28 19:36;15/10/28 17:47;Disgusting Service;MAKGAMM493;Kenosi Serero;; My name is Moshe Moses Makgaretse, ID number: MAKGAMM493.I have<br> been with ABSA for more 20 years and has never experience a bad<br> service since today, in Sandton. I have never met an arrogant service<br> consultant such as Kenosi Serero. I went to the branch to get clarity<br> on why I have received an SMS saying that I have dishonored my<br> account . He told me that, it was because the 25th was on a Sunday and<br> ABSA doesn t run debit orders on Saturdays. After explaining to him<br> that I get paid on the 25th of every month and my company paid me on<br> the 24th of October. He told me that the problem that I am referring<br> to is not his, but mine.<br> <br> I suppose I needed to tell my company that they have to pay me on the<br> 23rd because ABSA says so.<br> <br> He didn t even seem to care about how bad this has affected me. He<br> told me about the Terms and conditions that he couldn t even provide<br> to me that I have signed. I found this very shocking, as I also<br> requested to speak to the manager Nathan Reddy, whom I also asked for<br> the term and condition of my personal loan and he told me that he has<br> to request for them and I will have to come b;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;132436;33;1;2;0;1;0;0;2;15/11/04 8:11;849;NULL;15/11/03 19:49;15/11/03 18:02;Wasting Customers banking fees with unused space.;5,81E+12;;***;Today I arrived at your Park Place East branch at 11:50. The client service numbering system does not work, the banking staff let the clients play musical chairs to follow some sort of order. You move a chair as the que progress, the closest I have been to a kinder garden again. You have 6 stations to help people, 2 stations are open and later just one. My turn comes at 12:55. Now in my book, the manager either have no clue of what is happening in his bank, or he could not care or he has not the authority to fix it. May I suggest that you get rid off 80% of the area you rent and stop waisting your clients banking fees. If you are only going to have one active desk during peek hours, please seriously scale down your floor area. This was the worst banking experience in my life. The day before I had to go to Standard Bank, walked to reception, requested to see my Premier Banker, my problems attended too in 4 minutes. FNB, your service sucks.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925679;807;14;2;0;1;0;0;2;15/12/03 21:41;849;NULL;15/12/03 0:00;15/12/03 7:32;Treating Customers Fairly;;;***;I went to game yesterday to get a few items. The employees there are quite friendly and efficient. However, the heat in that shop is unbearable. I ended up not paying for the items I had bought as I started feeling light headed and sweaty due to the heat. Game should invest in aircons especially for such a big shop in the heat waves we have been experiencing lately.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429043;827593;22;2;0;1;0;0;2;15/12/09 20:24;849;NULL;15/12/09 8:04;15/12/09 6:15;quite sceptical about this company;***;Tshepo / Fedhealth;***;I am not happy at all with this plan or scheme and I would like you to request your manager to contact me.<br> <br> You can read some of my concerns amongst others which I have logged on Hellopeter.<br> <br> Please click on the following link to read the response.<br> <br> http://hellopeter.com/fedhealth-medical-scheme/complaints/rather-sceptical-of-cover-with-fedhealth-***<br> <br> I am a paying member and I fully expect my cover to be what I pay for and what I want.<br> <br> I have an email whereby I asked you if Donald Gordon Medical Centre is on the network hospitals only to find out it is not.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;389898;945;21;2;0;1;0;0;2;15/12/14 9:25;849;NULL;15/12/11 21:02;15/12/11 19:16;Account double debited ;***;Clientele accounts ;***;My account has been double debited. I called twice and spoke to someone in the accounts department today, their reasoning is that they are debiting today for January premiums. I was and still am in shock with the arrogance and nerve of this company. My account was debited and my December premium paid 10days ago. It is ******* for Clientele to just dip into their clients accounts and double debit whenever they feel they want to. According to the terms and conditions our policies they are only allowed to be debit on the dates as specified unless prior arrangements have been made. I will be taking this up with the Insurance Ombudsman. It is clear that Clientele have no respect and no courtesy for their clients privacy or rights.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;572402;690067;14;2;0;1;0;0;2;15/12/17 8:12;849;NULL;15/12/15 19:54;15/12/15 18:03;rude people;8,41E+12;sales ladies;***;I was in pep today looking at a phone wanting to know if its a duel sim because on the website of the manufacturer it said 2 sims and in store it said one so the lady rep**** that i cant look at the phone or the box then she got angry and spoke in her language and said that we cant put the phone one then it activates and so on so i said thats not what i asked i asked to see if it takes 2 sim cards thats all so she called the manager and i stood waiting while she is speaking in her language to the other staff about me and my attitude so after awhile waiting i left and went back and asked again because i want the phone they said no so i told them that according to consumer council i have 7 days for any phone if you have a problem to bring it back then as they dont want me to look and the phone before hand. But yes i took the phone after the sales ladies got cross and went on and on and i do have a witness to this. I am so dissapointed in pep and the staff for treating me like an idiot ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;814635;540;1;2;0;1;0;0;2;15/12/22 10:38;849;NULL;15/12/21 21:54;15/12/21 20:29;refusing to isue payment arrangement letter;***;customer services;***;I took loan from african bank then after 8 to 9 month paying it I got retrenched I then went to african bank to claim the insuarance money to settle the loan after 2 moths of communication with me they send me a letter saying the claim is declined to insuficient information I call customer services to find out why they say I should call the insurance company I have send emails to the insuarance company concered and no respond to them then all that period when I was trying to get their insurance company to settle my accound ,african bank is busy debiting my account it went on until I hv started to skip payments now I got opportunity for a job I call for payment arrangement then after they refuse to isue me with the arrangement letter;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830122;793962;16;2;0;1;0;0;2;16/01/08 10:44;849;NULL;15/12/19 0:00;16/01/07 20:35;false information and bad service;***;Naledi/Pat and Tshepo;***;I went to telkom to activate my land line *** as it stopped working when I was there Naledi told me that I need to change to a cordless as in 2months time I will be called to change and be charged a lot more than the 200 I paid on the day she issued me a cordless phone which has not worked since I received it early Dec and every time I go to the store they don't see a problem and tell me they will give me a call to resolve the problem which they never do. I reported the matter on 10210 on the 29 Dec which was also not helpful all they do is give us reference numbers (518crz291258 and 804897)but no solution. I had requested that my line be converted back to a landline as i had no problems with it and am being told its not possible and if I close my account I will forfeit the money I paid for a phone that has not worked at all.the worst part is the number that Naledi gave to me does not even go through *** i have to drive to alberton( i have made more than 5trips there even sent my son) to find out whats happening with my query when i ask for a complains dep number they say they dont have it. I feel exploited as I have been sold a product I never wanted with no help ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929085;689777;14;2;0;1;0;0;2;16/01/05 8:14;849;NULL;16/01/04 19:37;16/01/04 18:05;Poor service & paid for stock thats not mine !!;;Manager in Bloemfontein & Pricilla in Welkom;***;Your Loch Logan store has NO SERVICE and assistance. Asked a lady for swim skins/suite for boys, she tells me they dont have. Asked another man he shows me where the stock is, ask him for sizes he tells me to look myself and left. Asked the same lady for the manager she tells me she is the manager. Asked her to get sizes at Welkom branch, she gets an even worst attitude and body language that tells me i am bothering her. Eventually she tells me Welkom will keep the top for me. She really is not management material and she has a really stinking attitude. I drove to Welkom, got there, send my son in to fetch the top, for him to return with no one knowing nothing and not wanting to assist. I went into the store, while i am standing at the service desk phoning loch logan branch, this lady shouts at me: what do you want and grabbed the intercom and pages someone. A guy at loch logan picked up the phone, when i asked to speak to the manager he tells me she went home early and he dropped the phone. Before i could even asked to speak to the manager in Welkom the lady shouts over the intercom for someone to attend to me. The cashier identified her as Pricilla. She has no manners;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;664606;574;41;2;0;1;0;0;2;16/01/11 8:21;849;NULL;16/01/08 19:56;16/01/08 18:12;This is the baddest service I every received ;9,00E+12;no name tag;***;I Went to the gym and 3 times already and my tag does not work which is a BLACK TAG!!!! I was told that it will be sorted before the end of this week but my tag still shows access denied when I try and enter the gym. The people working at that the front desk and people work in the office cant help me and its frustrating me that no one can sort this out. I pay my gym fees every month which is debited every month from my account my vitality is paid and discovery medical aid every single month but no body can help me I feel like the manager at KUILSRIVER PLANET FITNESS (SONEIKE) is pushing me in circles because of there incompetence i'm still not able to gym and earn vitality points. To me this is unacceptable. CAN ANYBODY HELP ME.!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892827;33;1;2;0;1;0;0;2;16/01/22 7:43;849;NULL;16/01/21 19:29;16/01/21 17:34;Incompetence!!!! ;***;;***;My platinum cheque card expired in December 2015, fnb sends my new card to fnb Brooklyn which is a place I've never been to. I then requested for a new card to be delivered to my work and 2 days later I still have not been contacted for a delivery address. It is pathetic that I have no access to my account!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873380;33;1;2;0;1;0;0;2;16/01/23 8:51;849;NULL;16/01/22 20:34;16/01/22 18:42;No feedback and card not activated;8,51E+12;;;I send a query 12 days ago and t o date received no feedback.<br> Further to that, I received a new credit card via courier 4 days ago and followed the instructions on the letter that the card was attached to, to activate the card online. Tjr card shows active but when I tried to use the card today, it gave me an error saying incorrect pin. This was frustrating and very embarrassing. I now have to call the call centre to find out what the issue is with the card. Can someone please provide feedback.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818270;688239;14;2;0;1;0;0;2;15/02/24 11:26;848;NULL;15/02/18 0:00;15/02/18 21:18;promotional voucher expires 4 days before purchase;16943;;***;My husband and I bought a bed on Dial a bed's online store on 14 Feb 2015. We were sent a receipt with a 25% off voucher to be redeemed at Volpes (as advertised on their website at time of purchase). On 18 February 2015 the bed was delivered. I went to Volpes to buy bedding. They would not accept the voucher as it expired on 10 February 2015, 4 days before we even made the purchase. There is no expiry date on the voucher itself, which means we are still entitled to 25% off a purchase at Volpes. <br> I have phoned and e-mailed dial a bed and I hope this matter gets resolved. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842626;772353;9;5;0;1;0;0;5;15/04/24 11:54;848;NULL;15/04/22 23:26;15/04/22 21:46;Outstanding service;***;Mzwandile Nxele;;Great employee they have there very kind and helpful. Thank and keep up the awesome job and service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856194;23;1;2;0;1;0;0;2;15/05/29 13:12;848;NULL;15/02/23 0:17;15/05/28 23:04;Pathetic and ***********;15/015960;;***;23 Feb 2015: claim lodged with Standard Bank Insurance in respect of a burst geyser coupled with resultant damage. An *********** assessor named Brian was duly appointed by Standard Bank to assess and authorise the repairs, which he carried out within 7days of lodging the claim. Due to a haphazard assessment the first time round I requested he come out again to which he visited once again on 3 March. Yet again certain damages that qualify for repair or replacement were left out on the 2nd assessment. My numerous calls to the call centre agents to rectify this have resulted in these agents requesting for Brian to come out to reassess the damages correctly, has resulted in no progress to date apart from the replacement of the geyser. I am now living in appaappal living conditions for 3 months....damaged carpets have been removed by carpet contractors resulting in cement floors being exposed, hole in the ceiling, built in cupboards water damaged, fishmoths are now breeding on my property. Is this the kind of service expected from SBSA who claim to be \specialists who will ensure you and your assets are taken care of expertly and professionally\"" as per their website<br> SHAME ON YOU SBSA"""