Thank you Charlene Davids - Excellent Service - So Rare in this Industry!

<p>My husband was involved in a car accident that was not his fault. He was driving my car which was declared a complete write off. Having to deal with the after effects of an accident are not pleasant. The emotional trauma alone is bad enough. Then having to deal with the insurance company is another issue. The car was over 10 years old. Discovery Insure wanted the original registration documents. Who keeps these things? When one has an executive plan, one would expect service. However, both consultants that I dealt with just so happened to go on leave.. for one week. Information was sent through from my end, but nothing was done on Discovery Insure's side as the client needed to wait as no one else was competant enough to deal with the issues at hand. Another consultant even informed me that I should have phoned to check once I saw that there was an "out-of-office" email reply and seen to it that my query was sent to someone else.. Great work Discovery Insure Executive Plan!!</p> <p>Anyhow... An angel appeared in the form of Charlene Davids - The team leader. After the same documents that had been submitted the previous week had once again been requested not from me, but from my husband now. It is amazing how one gets service only after losing ones temper.. But Charlene DID give service. She has a calming voice, is extremely professional on the phone and has stuck to her word with all she has said. If she commits to sending a mail, she does. If she says she will get back to you, she does. Her manner when dealing with a client is professional. She knows what she is doing and she knows how to deal with people!</p> <p>In a job where people are involved that is what matters. When one has had to go through a trauma, the agents on the other side of the line should be trained on how to manage their clients. Charlene was and is excellent. As for Discovery Insure - I still have my doubts. Pictures of food that has gone off need to be submitted for a claim to be paid... Only if you are 100kms from home and your car breaks down will they arrange for you to be taken home - So if your car breaks down and you have no money to Uber.. well please make sure you break down 100kms or more away from home! </p> <p> </p> <p>I can still thank Charlene Davids for being one person within Discovery Insure who made part of this journey a bit easier.</p>