Thabani as bad as the rest at Discovery
<p>Dear Thabani</p> <p> </p> <p>Its been 16 days since I placed my complaint on hello peter and you promised to sort out my problem.</p> <p>You went from being (in your words) embarresed about how I had been treated to the very next call being arrogant, argumentative and dismissive. You seem to like the power intrusted to you by your CEO and made it clear that YOU were the best i could get and if I didnt like that i could take it to the ombudsman. Dangeroius view to have and with all due respect if you are the best Discovery has they are in big trouble.</p> <p> </p> <p>My favourite part of our call was where was you blamed Discoverys inadequesies in communication on ME for buying a Nissan! Seems everyone is to blame except discovery. I also liked how you thought it appropriate to make it clear that you would be doing me a favour by extending my car hire when infact my 30 days that i was erntitled to was not over. You should check your facts before being pretending to do someone a favour.</p> <p>Anyway...Never heard from you again and 16 days later, i still dont have my car back and I still am not getting feedback from anyone at Discovery even after multiple emails. At the end of this week its been 2 months since my accident and dozens of calls to follow up with no success.</p> <p> </p> <p>So where to from now???</p>
Dear Caro
My apologies for the impression that our conversation created, the intention of the call was to see where we might have went wrong and assist accordingly.
This matter was discussed with our claims team and our claims consultant Tatum responded to you on email on the 17th Nov at 15h10 advising of how your claim will be resolved. If you did not receive this email, please let us know so we may request it to be resent to you.
Regards
Thabani
Dear Caro
My apologies for the impression that our conversation created, the intention of the call was to see where we might have went wrong and assist accordingly.
This matter was discussed with our claims team and our claims consultant Tatum responded to you on email on the 17th Nov at 15h10 advising of how your claim will be resolved. If you did not receive this email, please let us know so we may request it to be resent to you.
Regards
Thabani
