Terrible - Worst service ever

<p>This has been one of the worst experiences in terms of customer servies that i have ever received. What a joke. No empathy no follow up - pathetic</p> <p>I had claim months ago (09/2016). My car was sent to Renew-It Greenstone for repairs. It was there for 3 months whereby amongst other delays the car was overheating(This never happend prior to the accident) and they were trying to sort that out.</p> <p>I received the car back in December and upon my inspection the paint work was sub-par. The back bumber did no match the rest of the body. I complained to Renew-It and also to Discovery. The discovery agent ensured me that an escalation e-mail was sent to the Assessor and the Panelbeaters.</p> <p> </p> <p>It's been over a month now and nothing has happened.</p> <p> </p> <p>I called in today to find out what's going on and also to complain about the car overheating. I was told by Thabo that there was no escalation e-mail sent previously. This will be now 6 month after the accident that you guys haven't provided the service that I pay for.</p> <p>The Call Centre is quite unprofessional. I spoke to an agent by the name of Thabo and asked to talk to his Team Leader\Manager. The Team Leader\Manager told Thabo to dismiss me by saying that he\she's busy. I still haven't received a call from him\her</p> <p> </p> <p>I need my car fixed 100% as soon as possible. Half a year to provide service. You should be ashamed of yourselves.</p> <p> </p> <p>My plan number is ********** 649. I expecting a positive and quick resolution to a small problem which became big because of your non-customer focused approcah.</p>