Terrible third party service.

My husband's car was bumped in the parking lot by a discovery insure client in November 2017. A claim was lodged with the insurance immediately thereafter. Since then Discovery has been taking us from pillar to post. The claim is being handled by a lady called Rozannah Singh she always promises that she will send us an email but never does so. They even lie stating that they can't get hold of their client when I was had just spoken to their client to contact them. If Discovery has such terrible third party service I wonder what their have to go through. After such treatment I would never consider joining Discovery Insurance.