CB
CELESTE B
1 reviews | Active since Dec 2014
21 Aug 2026, 11:50
Terrible the Discove...
Terrible the Discovery insure gives false readings and you not allowed to stay on Diamond false readings
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
21 Aug 2026, 14:00Good day
Thank you for your feedback. We are sorry to hear about your experience with the Discovery Insure readings and the impact this has had on your Diamond status. We appreciate you bringing this matter to our attention. Your concerns have been noted and will be referred to the relevant team for review and investigation.
Regards
Discovery Insure
Thank you for your feedback. We are sorry to hear about your experience with the Discovery Insure readings and the impact this has had on your Diamond status. We appreciate you bringing this matter to our attention. Your concerns have been noted and will be referred to the relevant team for review and investigation.
Regards
Discovery Insure
Discovery Insure's reply21 Aug 2026, 14:00
Official
Good day
Thank you for your feedback. We are sorry to hear about your experience with the Discovery Insure readings and the impact this has had on your Diamond status. We appreciate you bringing this matter to our attention. Your concerns have been noted and will be referred to the relevant team for review and investigation.
Regards
Discovery Insure
Thank you for your feedback. We are sorry to hear about your experience with the Discovery Insure readings and the impact this has had on your Diamond status. We appreciate you bringing this matter to our attention. Your concerns have been noted and will be referred to the relevant team for review and investigation.
Regards
Discovery Insure
Discovery Insure's replyOfficial
24 Aug 2026, 08:59Good day
Vitality Drive measures your driving behaviour using the Discovery Insure app and telematics device. Your monthly score is based on factors such as speeding, harsh braking, acceleration, cornering, cellphone use while driving, distance travelled, and night-time driving.
To achieve Diamond status, you need to earn between 2,500 and 3,000 Vitality Drive points in a month.
If your score drops, it is usually due to driving events that were recorded by the system or because trips were not correctly synced between the app and the tracking device. Clients should ensure Bluetooth, location services, mobile data, and app permissions are active so trips are accurately captured.
If you believe the score does not accurately reflect your driving behaviour, Discovery Insure can investigate the recorded trip data and device performance to determine whether there were any recording issues.
Regards
Discovery Insure
Vitality Drive measures your driving behaviour using the Discovery Insure app and telematics device. Your monthly score is based on factors such as speeding, harsh braking, acceleration, cornering, cellphone use while driving, distance travelled, and night-time driving.
To achieve Diamond status, you need to earn between 2,500 and 3,000 Vitality Drive points in a month.
If your score drops, it is usually due to driving events that were recorded by the system or because trips were not correctly synced between the app and the tracking device. Clients should ensure Bluetooth, location services, mobile data, and app permissions are active so trips are accurately captured.
If you believe the score does not accurately reflect your driving behaviour, Discovery Insure can investigate the recorded trip data and device performance to determine whether there were any recording issues.
Regards
Discovery Insure
Discovery Insure's reply24 Aug 2026, 08:59
Official
Good day
Vitality Drive measures your driving behaviour using the Discovery Insure app and telematics device. Your monthly score is based on factors such as speeding, harsh braking, acceleration, cornering, cellphone use while driving, distance travelled, and night-time driving.
To achieve Diamond status, you need to earn between 2,500 and 3,000 Vitality Drive points in a month.
If your score drops, it is usually due to driving events that were recorded by the system or because trips were not correctly synced between the app and the tracking device. Clients should ensure Bluetooth, location services, mobile data, and app permissions are active so trips are accurately captured.
If you believe the score does not accurately reflect your driving behaviour, Discovery Insure can investigate the recorded trip data and device performance to determine whether there were any recording issues.
Regards
Discovery Insure
Vitality Drive measures your driving behaviour using the Discovery Insure app and telematics device. Your monthly score is based on factors such as speeding, harsh braking, acceleration, cornering, cellphone use while driving, distance travelled, and night-time driving.
To achieve Diamond status, you need to earn between 2,500 and 3,000 Vitality Drive points in a month.
If your score drops, it is usually due to driving events that were recorded by the system or because trips were not correctly synced between the app and the tracking device. Clients should ensure Bluetooth, location services, mobile data, and app permissions are active so trips are accurately captured.
If you believe the score does not accurately reflect your driving behaviour, Discovery Insure can investigate the recorded trip data and device performance to determine whether there were any recording issues.
Regards
Discovery Insure