Terrible, terrible service

If I could give these guys a zero I would without hesitation. I recently made a claim and all these guys do is tell you they will get back to you and never actually get back to you. This happened 4 times. I ran out of airtime again and again trying to get in touch with these guys and get some updates.

After they sent a tow truck to get my car they pretty much left me stranded even though I did mention that I would need some transportation. They would end my calls by saying, "Let me get back to you in a few minutes". This happened 2 times the day of the accident. The accident happened around 4:20 and I waited for these guys to help me with transportation until it was after 21:00. I had to find other ways to get to a safe place.

The second day they never called until I called in the afternoon only to find out that they haven't even recorded much details about the accident , for example where it happened. I was shocked because I had sent them the coordinates the day before and they even sent a tow truck to pick up the car. Only on the second day (4th consultant) did the consultant start asking about what happened and who was involved. I was told that everything was recorded and I would receive a call the next day. I'm currently typing this on the third day since the accident and they still haven't gotten back to me. When you ask about the courtesy car all they keep saying is, "you will get it" There are no set dates and even when there are, they are not met. Discovery insure has made my experience far worse than expected and I am shocked because I picked them because they get praised as on of the best. Unless they have a certain demographic that they take more seriously than the other. If you don't want a headache for a car insurer you better not be insured by these guys.