Terrible Service with Regards to Claims

<p>I was in an accident of Friday, 30 Sept. I was assigned a claims administrator: Claims administrator Nhlanhla Joseph Msimango, ********** When I called him on Friday, he said that my car was taken to Option Nation Panel Beater and I had to tell him that it was taken to Renew IT in Sandton. He said he will find out and get it sorted. After some time I received an sms from Renew IT saying my car was with them. Nhlanhla requested a sketch of the accident, which was sent. I haven't heard from Nhlanhla since then. I called and sent emails to Nhlanhla but no response. I was told an assessor was appointment. I called on Tue, Nhlanhla was busy and didn't respond to my emails again. Then I spoke to Lerato at ********** 053 and was told the assessor was sent to Option Nation cos that's were my car was. I had to tell her that the car was with Renew IT. Nhlanhla still hasn't gotten back to me and I sent and emal again today (Wed). I shouldn't have to tell my insurer where my car is especially when there is a DQ tracker on the car! Also, I was told that I do not have the courtesy option on my insurance so I called on Tue and spoke to Monique at the Service Dept and she said she will obtain the voice recordings of the call between me and the sales person to check if the courtesy car was discussed. I still haven't heard anything from Monique. In the meantime I don't have a car to get to work. I pay a lot of money to Discovery Insure and am not getting any joy with their service.</p> <p> </p> <p>Please can someone assist with:</p> <p>1. Getting the assessor to assess my car asap</p> <p>2. Feedback on the voice recordings so I can make arrangements for a car</p> <p> </p>