Terrible Service with Claim

#*** I submitted a claim on the 4th of May and my claim was approved 2 or 3 days later. I received a message on the 12th of May to confirm that the payment was made into my account. When the money didn't reflect the next day (which is usually the case) I called and was told that it would be in my account in 72 hours. When it still didn't reflect I called on the 18th again only to be told that there was an error and my claim had been rejected but it was put through again and would be in my account within another 72 hours. It is now 72 hours and I still don't have it. This is ridiculous that I have to keep phoning.