Terrible Service - Third Party Claim - No Contact From Discovery

<p>I am trying to pursue a Third Party Claim for my vehicle through Discovery Insure (one of Discovery's clients drove into the back of our car!).</p> <p> </p> <p>Claim ref: ********** </p> <p> </p> <p>The claim was registered by the Discovery client on Thurs 12th Jan and she gave me the claim ref.</p> <p> </p> <p>I emailed Discovery ********** all the details on Thursday 12th Jan (pm) and the respose was 'We confirm receipt of your correspondence. Please allow 72 working hours for us to process and allocate your documentation where after an advisor will to contact you with further feedback. '</p> <p> </p> <p>72 hours passed and no contact.</p> <p> </p> <p>Called the Discovery call centre on 19/Jan - told that the claim was being 'handled' by Rozannah (tel. ********** ) and to call her directly.</p> <p> </p> <p>Tried calling 19 Jan at 14:15 - No Answer</p> <p>Tried calling again, 19 Jan, at 16:30 - No Answer</p> <p>Tried calling again, 20 Jan, at 13:04 - No Answer</p> <p> </p> <p>Tried calling the 'Call Centre', 20 Jan, at 13:06 - Got through the queue and waited and the call was purposfully dropped/terminated by the staff there.</p> <p> </p> <p>SHOCKING SERVICE Discovery!</p> <p> </p> <p>How can a so called 'Quality Brand' offer such terrible service!!</p> <p> </p> <p>I hope someone contacts me with immediate effect as I want my car fixed.</p> <p> </p> <p>Thank you.</p>