Terrible Service (Third party claim)

Terrible service.

My brother-in-law accidentally reversed into my car in his driveway in Early January. We though it would be a simple straight forward third party claim.

I got two quotes, both for roughly R8500.

Emails to Discovery Insure went unanswered for days at a time, from both my brother-in-law and myself.

Discovery Insure then requested a series of documents which I sent. I received a reply stating that the documents had been received and my claim would be handed over to Themba Mkhabela who would handle my claim.

His first email to me was to ask for the same documents that I had just sent. I asked if he was serious, because I had just sent all the documents to Discovery Insure the day before.

No response.

After emailing multiple times with no response, I asked if I had to make a complaint to get a response.

Still no response.

I emailed a complaint to Discovery Insure and finally got a response from Themba saying that I had made a "sarcastic" remark and so he was still waiting for me to send the documents.

I told him I'd already sent them, and proceeded to send them all again.

No response.

I asked him to please confirm that he had received the the documents.

No response.

Only when I emailed another complaint to Discovery Insure did Themba respond and confirm that the documents had been received.

My vehicle was then assessed and I emailed a week later to find out the status of the claim.

Again no response.

I continued to email, every day for over a week until I finally got a response, with an offer to pay R5000 toward the repairs and a quote from a totally different panel beater, who I don't think is even a member of SAMBRA.

What should have been a simple third party claim has now taken almost 3 months, and instead of Themba taking constructive criticism regarding his service performance it seems he has acted out of spite in making an offer roughly R3000 less than the quoted repair costs I sent.