Terrible service received from Discovery Insure

On the 21st May 2015 I have logged a call with Discovery saying that my car has broken down on the R300 and needed assistance.<br> The consultant that took the call Took wrong contact details and then struggled to get hold of my husband. My husband received no call to re-assure him help was on the way. I strongly believe a lack of customer service is exactly what happened. and then to top it off I was told before they even send anyone to my husband which was still stranded on the R300 that I have to pay R250 t get a towing company to tow me to my house and not the nearest garage as I was out of my stipulated kilometres, Upon taking the policy I was told that I have unlimited towing services available. I mean who takes a insurance out that only takes you to the nearest garage? on The 22 March 2015 I called them to ask them why this happened and until today not even a please call me or message received.