Terrible service, manager won't call back

I was involved in a flash flood on 3 January. I am still trying to get paid out, the car we ordered for my wife was due to be paid for today (second hand so good chance we may lose it) I have been calling every day to try get feedback from Simon Farisane, my claims administrator. After going through the whole story and how I should be getting low mileage as my 2008 civic had only 50 000 odd Km's on the clock, and consultants even agreeing with me, I get told it's already been included.<br> <br> This after they sent me a breakdown previously showing it was NOT included. My book value of my car in beginning of Jan according to Discovery has dropped by R5000 in the 25 days they have taken to deal with the claim!<br> <br> Today I left 3 messages for the manager Ravi, and was promised he would call at 15h00. Still waiting. Discussed with the service and will be telling everyone I raved to about Discovery Insure that when you really need them, they absolutely don't care!<br> <br> Terrible communication and empty promises.<br> <br> Going to complain to the relevant authority and the Head of operations.