Terrible service in resolving a claim

After a severe thunderstorm I discovered that my Bosch Dishwasher was no longer working. I did a quick inspection and found that there was a distinct electronic burn smell. I submitted the claim to Discovery Insure on 19 December, and it being the middle of holiday season I was expecting to wait a few weeks for the claim to be resolved. I received a few follow up SMS' stating that Discovery was still waiting for an assessment report. on Saturday 11 January at 13:23 I missed a call back from Discovery, and then an email stating that Discovery is placing my claim on hold until they have a valid time period to do the assessment. This is an absurd statement as I have been available all along but neither discovery nor their service agent had contacted me. I responded to the email stating that I am available any time for the assessment to go ahead. I again followed up telephonically on 15 January and 29 January. Finally on 30 January I was contacted by a technician that was on his way to my home. He completed the assessment on the dishwasher and said that they will have to order the main logic board for repair. However nothing happened. On 18 February I contacted Discovery insure to query the status of the claim, and the person i spoke to said they were still awaiting the assessment report. I requested urgent feedback. On 27 February I once again contacted discovery requesting update on my claim, same answer: "Still awaiting assessment report" I requested to speak to a Manager, was informed the person was "out of office". On 9 March I contacted Discovery for an update on my claim, The claims administrator I spoke to informed me that supposedly I had requested the claim be put on hold. I asked to speak to a manager and was placed on hold for several minutes. Finally spoke to a lady who asked how she can help me. Get my claim paid out Mam, that is how you can help me. "No we can't do that, we are still waiting for the assessment report." Days since claim submitted 81. Contact with discovery in trying to resolve 7.