Terrible service from Thabile Discovery Insure

I lodged a buildings claim on 25 Nov 2024.. Everything was approved but a few days ago the contractor told me he can only attend to my repairs around 20jan 2025. The problem is the damages involve a leak.

I called Discovery insure today Friday 13 Dec at about 11:39am and spoke to Thabile. I have NEVER received such terrible service. He was rude, arrogant and basically told me that theres nothing Discovery can do as contractors all go on leave. He did not even try. He was very passive aggressive and for all the products I have with discovery I have never received auch bad service. My question to Discovery and Thabile is; why is the call centre agent there if he is going to give such a bad attitude to me after my house has been badly damaged and has a water leak and why is Thabile lying that therw is noone to help me without checking. He even told me that he knkws what hes talking about because he has been in the industry for long. Also- he told me that nothing can be done till 20 january and alluded to the fact that theres nothing diacovery can do about it. I eventually made another call to the same call centre and was advised to contact my assessor who was very helpful and organised another contractor to come asap.

So what is true, Discovery and Thabile? Also, why the attitude?

Ps - there was music playing in the callcentre/ Thabiles background. What a disservice to a good brand. Very disturbing.

Regards, Paida