Terrible service from Discovery. Poor service issue.

I contacted Chamese Fisher from PSG to submit a claim on my car insurance policy. I gave all the details and requested the claim be processed, I also inquired about the car hire - which is also covered by the policy.

I later requested Chamese Fisher's work contact number.

I then requested assistance from Patricia Williams.

Patricia responded advising she sent the request to the Discovery Team to call and assist with submitting a claim.

I requested everything be done via email and requested the email the Discovery Team. I also advised that the car is at the workshop and that an assessor needs to go check the car.

I was then referred to the Discovery app and was told to register my claim there.

I reiterated that I wanted to deal with a person via email. Nonetheless I tried the app only to find it does not work and again requested the email contact.

I emailed Chamese again expressing my annoyance that no one was helping.

I am still waiting for this claim to be resolved..