Terrible Service from Discovery Insure Warranty Department - Discovery Claim DWA056834CLM ***

I’ve had one of the worst customer service experiences with Discovery Insure’s warranty department. Both Sheridan Luckay and Keneilwe Melato refused to speak to me or provide any feedback regarding my claim. I was told they are the only people handling warranty matters, which makes it impossible to escalate the issue or get proper assistance. I’ve been calling repeatedly, asking for an explanation on why my claim was rejected. I even attached screenshots clearly showing that my warranty covered the issue, yet no one has bothered to explain the reason for the rejection. To make things worse, I requested a renewal of my rental since my vehicle is still held at the dealer(repairer), but both have ignored all my requests. The level of service I’ve received has been extremely poor unhelpful, dismissive, and unprofessional. I was left with help, no phone call whatsoever, no rental - This is the worst treatment EVER!.