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andycook A
1 reviews | Active since Jan 2017
13 Feb 2024, 15:44
Terrible service from Discovery Insure
Discovery as a whole, and the Vitality system is an absolutely winnner, and we've been very happy customers for a long time now. However, after a claim for a lightning strike on the 7th January, the claims process at Discovery Insure is an absolute shambles.
It is now the 13 February, and it still hasn't been sorted out. This means that for more than 5 weeks, our security has been severely compromised - no alarm and camera system, and no electric fence! This lack of service is disgusting, especially in comparison with the Medical Aid and Banking, which is by far the best in my opinion. In what universe is it acceptable for an insurance company to leave you vulnerable for over a month.
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andycook A's updateReviewer Update
14 Feb 2024, 10:28I have been promised that this matter has been escalated to the relevant management team, and that a member of the team would contact me. I have not heard anything yet, and the contractors have not been able to buy the parts / units because Discovery haven't released them yet. This is despite the claim having been authorised on the 31st January. I'm really not happy!
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andycook A's update14 Feb 2024, 10:28
Reviewer Update
I have been promised that this matter has been escalated to the relevant management team, and that a member of the team would contact me. I have not heard anything yet, and the contractors have not been able to buy the parts / units because Discovery haven't released them yet. This is despite the claim having been authorised on the 31st January. I'm really not happy!