Terrible service from Discovery Insure claims

I have been insured with Discovery from 2016. The servicing and processing of claims has always been so great until recently . I had an accident on the 02 November 2021 and the claim was registered on the 3rd November 2021 and my claim was assigned to Tshepo Kekane. The assessment of the car was only done on the 15 November 2021 and to date im still awaiting feedback on the assessment Im very dissatisfied with the lack of communication and delays from the claims department. When you call the call center the claim specialist assigned for the claim is either on call or never at their desk and will never even return the call . I have to constantly call and sent emails to them. How long does it take an assessor to do an assessment on the car?