Terrible Service from Discovery Insure

I have been using Discovery Insure since November 2021, making sure that I achieve my Vitality Drive goals every week. I have been achieving my goals, yet since late March/early April the feature stopped working all of a sudden. The points I was accumulating showed, yet it kept saying I have not met my goals even though the points I accumulated were clearly more than the goal required. This resulted in me not getting Plays every week, which means I was not accumulating Discovery Miles. I have been complaining about this issue since April, and I still have not received any sort of help. I called a few times, and the consultants all say the same thing, "We have logged a query...". I have also sent emails to both my ''financial advisor'' and the Discovery Insure maintenance mailbox - each time I get confirmation that my query will be solved after 2 to 3 days! It's been more than 2 months now!!!

I am fed up and am really considering chnaging insurance companies just as a matter of principle. I do my best to ensure that I meet my goals, yet I don't get the benefit. It's frustrating because this is one of the main incentives for achieving our goals. It is one of their selling points.