Terrible service from Discovery Insure... AGAIN!

I would like to lay an official complaint about the service I have received from Discovery Insure. In December I had a Discovery advisor disappear for several weeks. It took endless phone calls and emails to finally settle my claim. I stayed with Discovery after this and now with my most recent claim, I have experienced the worst service of my life from a different consultant. After also disappearing for some time and again, phoning in, the claim was finally settled. The only problem is, only half the claim was settled. I notified the consultant immediately and again, after SEVERAL emails, I have still not been notified of any progress to rectify the mistake. I am beyond frustrated and angry. This is not the type of service I expected. Especially not for a second time. The claim was simple. One inverter and two batteries. Only the batteries were paid out. All the information was emailed through several times (I don't know how you lose an email three times) and it was still not rectified. I am deeply unhappy. When I phone in it takes at least three minutes before reaching a consultant and even then no one has been able to help me.

I have complained on FB, and the person in charge of your inboxes has also not rep**** or assisted in several days. The messages have not even been read. This is ridiculous.

Please sort this out asap. The time and energy this has taken is absolutely disgraceful. Please use consultants who are reliable and actually show up for work. Teach them about out of office replies if they are on leave. It is unacceptable that a customer has to go to these extents to get help.