PP
Pralene P
1 reviews | Active since Mar 2009
25 Mar 2024, 08:53
Terrible Service from Discovery Insure
Absolute worst experience. Log a claim to fix a window mechanism damaged by an attempted break in. Driver side window has gone down and won't come up. Discovery decide to send me into the heart of JHB CBD for an assessment... a company meant to be insuring risk, sends me into the heart of high-risk, knowing full well my window does not close. The approval process between them and the assessor eventually takes 72 hours. The claim is approved, but not according to the quote of the panel beater. I just want my freaking window fixed. I can't understand what the problems are. NOBODY contacts you and keeps you informed of what is going on.
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Replies (7)PP
Pralene P's updateReviewer Update
25 Mar 2024, 09:45I sincerely hope it is not Cameran Chuterpal, who has really dragged his feed with regards to responses, and to ensuring the value of the claim approved by insurance matched the quote provided by the service provider.
PP
Pralene P's update25 Mar 2024, 09:45
Reviewer Update
I sincerely hope it is not Cameran Chuterpal, who has really dragged his feed with regards to responses, and to ensuring the value of the claim approved by insurance matched the quote provided by the service provider.
PP
Pralene P's updateReviewer Update
25 Mar 2024, 09:46*feet
PP
Pralene P's update25 Mar 2024, 09:46
Reviewer Update
*feet
PP
Pralene P's updateReviewer Update
25 Mar 2024, 10:18The quote was to the value of R7 576.44 and the feedback I received from Cameran was that the quote was approved as follows: Payable by Discovery: R1985.30
If this has been subsequently resolved, I should have been made aware of it. I queried this R1985 value this morning and I am STILL awaiting feedback from Cameran as whether the value authorised has been corrected according to the quote.
If this has been subsequently resolved, I should have been made aware of it. I queried this R1985 value this morning and I am STILL awaiting feedback from Cameran as whether the value authorised has been corrected according to the quote.
PP
Pralene P's update25 Mar 2024, 10:18
Reviewer Update
The quote was to the value of R7 576.44 and the feedback I received from Cameran was that the quote was approved as follows: Payable by Discovery: R1985.30
If this has been subsequently resolved, I should have been made aware of it. I queried this R1985 value this morning and I am STILL awaiting feedback from Cameran as whether the value authorised has been corrected according to the quote.
If this has been subsequently resolved, I should have been made aware of it. I queried this R1985 value this morning and I am STILL awaiting feedback from Cameran as whether the value authorised has been corrected according to the quote.
PP
Pralene P's updateReviewer Update
25 Mar 2024, 10:50Thank you.
PP
Pralene P's update25 Mar 2024, 10:50
Reviewer Update
Thank you.
PP
Pralene P's updateReviewer Update
25 Mar 2024, 15:16And now I'm told that the assessor wants to review the quote again. Why am I being messed around like this?
PP
Pralene P's update25 Mar 2024, 15:16
Reviewer Update
And now I'm told that the assessor wants to review the quote again. Why am I being messed around like this?
PP
Pralene P's updateReviewer Update
26 Mar 2024, 12:44This is becoming unacceptable now. The assessor and service provider are in disagreement and Discovery is not intervening. The service provider has provided all the info to the assessor and are ready to get the mechanism fitted into my window. I was told to take my car back to the service provider who have advised that taking it back there means it could take another week before the assessor reviews and advises and they are ready to install now. STILL NO FEEDBACK FROM CAMERON regarding the message I sent him to get back to me when final consensus has been made with service provider, assessor and Discovery Insure. This was at 9am this morning. The service provider calls me now to intervene. This is totally unacceptable. This all should be seamless to me the customer. Can more attention and professionalism be given to this matter. IT IS TO INSTALL A WINDOW MECHANISM AND SHOULD HAVE BEEN COMPLETED LAST WEEK FRIDAY AT THE LATEST ALREADY!!! PLEASE I'M BEGGING, SOMEBODY HELP TO GET THIS RESOLVED!
PP
Pralene P's update26 Mar 2024, 12:44
Reviewer Update
This is becoming unacceptable now. The assessor and service provider are in disagreement and Discovery is not intervening. The service provider has provided all the info to the assessor and are ready to get the mechanism fitted into my window. I was told to take my car back to the service provider who have advised that taking it back there means it could take another week before the assessor reviews and advises and they are ready to install now. STILL NO FEEDBACK FROM CAMERON regarding the message I sent him to get back to me when final consensus has been made with service provider, assessor and Discovery Insure. This was at 9am this morning. The service provider calls me now to intervene. This is totally unacceptable. This all should be seamless to me the customer. Can more attention and professionalism be given to this matter. IT IS TO INSTALL A WINDOW MECHANISM AND SHOULD HAVE BEEN COMPLETED LAST WEEK FRIDAY AT THE LATEST ALREADY!!! PLEASE I'M BEGGING, SOMEBODY HELP TO GET THIS RESOLVED!
PP
Pralene P's updateReviewer Update
26 Mar 2024, 14:26Are the Discovery Insure team still actively looking into this? It looks like Discovery is all laid back and me, the Customer, is actively trying to get this resolved, speaking to assessor and panelbeater, and Discovery is still laid back and not providing any traction on this.
PP
Pralene P's update26 Mar 2024, 14:26
Reviewer Update
Are the Discovery Insure team still actively looking into this? It looks like Discovery is all laid back and me, the Customer, is actively trying to get this resolved, speaking to assessor and panelbeater, and Discovery is still laid back and not providing any traction on this.