Terrible Service From Discovery Insure

I was recently involved in an accident and all was well logging the claim. I received feedback from the panel beater that my car was assessed within two days of the accident which I thought was pretty good service.<br> The problem comes in now as it's nearly a week later and I still have not received any feedback from Discovery regarding the status of the claim. The only time I receive feedback is when I call to inquire. I think it's ridiculous that my premium which was R813.00 when I signed up has been increased to over R1000 (even though I did not claim) and now when it's time for these guys to work for their money I'm stuck following up with them. I pay for a service and I expect professionalism when its time to resolve my issues. I called the call center and was told that I had been sent an email (which I still have not received) requesting information which in my opinion is totally irrelevant to this claim. A claim history from my insurance on another vehicle which I own was requested (this delays the process by another 48 hours), what does that have to do with this claim? Just sort out my car because that's what I pay these exorbitant premiums for.