Terrible service from discovery insurance

I lock the claim with discovery insure on the 3rd of March. Claim number ***. Had no communication from them regarding my claim I called through two weeks later to find out what was going on with my claim and nobody could assist me there after I received an email from the claims consultant stating that my claim was rejected, this was on the 16th of March after many attempts to try and contact the claims consultant I eventually gave up and find my broker who told me he cannot assist me with claims I would have to log a dispute and await the process. I logged the dispute and a week later I still had had no response whatsoever not even an email to confirm that my dispute was logged. Last week Friday I went to head and logged a complaint on the website I received an email shortly thereafter saying that I would be contacted within 24 hours I have given them 24 hours from Friday afternoon I’ve also given them 24 business hours from Friday afternoon and still no contact I’m a new customer to discovery insurance and I am so disappointed with the total lack of service that I received this far , i’m tired of being completely ignored by this insurer and I think it’s about time that I go to the insurance ombudsman as this is totally unacceptable.