Terrible service from Aubrey Mo***eng and Discovery Insure

Discovery insure is terrible. I have called every day this week to get my car booked in for repairs and no luck... The Person dealing with my assessment is Aubrey Mo***eng. Terrible service. I have been trying to speak to him since Monday but no luck... he never returns any calls or emails. I have called every day this week and just spent another hour on the phone holding on for Aubrey to be told he will call me back. Discovery is this really the service you want to be sending out to client.... i have no words on how shocking this is.