Terrible Service for Just a Refund.

Terrible service!!!! Honestly i always thought Discovery can do better,im so disappointed.To cut the story short, I was double insured by Discovery and Miway so I had to cancel one insurer in this case it was Discovery. All the documents needed were sent to Discovery and was told i will be refunded some of the money. I had paid for 2 months and cancellation was made in Jan. Can you believe that by this date I was never refunded.The Agent from Discovery told me it will take 3-5days to receive the money because she requested the refund on the 28th January ,this was on the 31st January . I called on the 12th to find out what was the issue because at that point it was 10 working days later. I got the shock of my life!!! At first I was told nothing appears on their system and I told them I have the emails confirming the cancelation.After few minutes the Agent comes back and tells me that she can see how much they will refund me but i have to start the process all over and send documents and the emails as proof😡😡.I DID THAT. Today as im typing this,No one has called me after I requested that they call me after they request the refund because the Agent said she will have to request for the refund with the Manager.Never got the call ,so unprofessional. They dont want to refund me my Money !!!! Imagine if I stayed with Discovery and had to make a claim. clearly I was not gonna be paid if they can't even handle a simple Refund! Please pay My Money back Discovery!