Terrible Service for 6 months

On 15 June 2018, I installed the standalone tracker system on my vehicle. Ever since, I have had endless issues with my vitality drive. In June 2018 it was indicated that I had travelled 4618km, when in fact I had only driven 533km. It also showed that I had been speeding as well as harsh acceleration. I personally made a phone call through the service centre and DQ Mapper, where it was told to me that there was no issue on Discovery or C Tracker. In July 2018 it was indicated that I had travelled 4816km, when in fact I had only driven 1425km. Nonetheless, another phone call was made by myself. I got all sorts of explanations, none of which made any sense. On 13 August 2018 and 17 August 2018, I once again tried to sort this out with Discovery (DQ Mapper) as my dashboard was once again indicating that I had travelled 3844km, where I had only driven 1399km. Other than wasting my airtime, there was no joy in resolving this matter. On 16 August 2018, I was emailed a vehicle trip report from Discovery. I immediately picked up that this report was showing trips within the Durban area and not for Cape Town, where I reside. I discussed this with DQ Mapper and was informed that this is impossible. On 20 August 2018, another phone call was made by myself where I spoke to Cassie. C Track was then booked to come and verify any faults on my tracker. The gentleman who completed the verification on the tracker indicated that all was in order and there was no fault. On 29 August 2018, Cassie indicated that an aerial reset was completed for my tracker and that the problem was solved. Sadly, on 26 September 2018, I had to make another phone call as my problem was not sorted. It was indicated that I had driven 2745km, when in fact I had only driven 1576km. I spoke to Bukelwa who indicated that there was another vehicle in Durban and the details and driving behaviour was being collected from this vehicle. Another call was logged and I was promised that the issue was sorted out for good. Bukelwa also indicated that due to the long delay in sorting out this issue, I would be re-imbursed my vitality drive contribution for the last five months. It should be noted that I am still waiting for this to occur. Lastly, after all the promises that this issue would not re-occur….. it did. In October 2018 it was indicated on my dashboard that I had driven 2074km, when in fact I had only done 1567,9km. On 8 November 2018 I spoke to Thindi who said she had relayed a message for Cassie to phone me with regards to my problem that has not been solved. To date Cassie has not returned my call. On 20 November, I spoke to Akhona, who stated she could see all my logged issues on the system and would log another to have it escalated to supervisor level and also promised that someone would return my call shortly. No one phoned back. Sadly, 6 months have transpired and my issue has not been resolved. There are still issue with incorrect data being displayed for driving behaviour as well as kilometres driven. Every time I have to make a phone call and explain my story to a new person. Every time I have to fight to have my points corrected. I think any reasonable person would be aggravated by this. And yes I have phoned three times to cancel my policy and every time someone provides me false hope of this matter being resolved. I find the discovery-insure-vitality useless and with no sense of urgency to resolve this matter. However, it should be noted that there is always a sense of urgency to take my money.