Terrible service & communication

I would like to complain about the abysmal service received from the claims agent Boitumelo. The claim was registered on the 12 January 2015 and was only approved for payment on the 31st January. <br> In that time, communication with Boitumelo was almost impossible as she never once returned my calls. In fact, one afternoon I phoned in three times, eventually asking for a supervisor to call me back and no one did. I found that I would have to phone in and speak to someone else about the claim but as she was the only one who had the updated report from the repair centre, no one else could help me. So it was a Catch-22 situation! Days would go by where she never communicated with me, only to finally tell me that I had to get the quote as she could not. I had a whole week wasted!!<br> In the response to my email with information I sent her, she rep**** as follows :<br> \Morning So when will i get quote for the laptop ? Thanks"<br> Is that how clients are addressed??<br> It got to a point where I had to ask the broker to get involved and get this quote approved. Please sort your staff out because I had to endure shocking and *********** service."""