YP
Yusuf P

1 reviews | Active since May 2014

17 Oct 2016, 07:54

Terrible service by Discovery Insure

<p>Discovery Insure driving points not updated on my profile and this has being a recurring issue for the past 3 months and with numerous calls to discovery it still has not being sorted out. The car has also being to a fitment center(as requested by a Discovery Insure personal) for the tracking unit to be assessed and everything was fine.</p> <p>When ever I call they always say that it will be sorted out from the next month but I get the same problem again.</p> <p>Each month they manually adjust scores and do back payments which I can assure isn't a true reflection.</p> <p>I have even asked for a manger to call me but they always busy and never return calls.</p>

0
Replies (3)
Discovery Insure
Discovery Insure's reply17 Oct 2016, 10:59
Official

Dear Yusuf

We apologize for the poor experience you've had with Vitalitydrive. We are looking into the issue and we'll contact you with feedback.

Regards

Thabani

YP
Yusuf P's update19 Oct 2016, 12:10
Reviewer Update

Got to say that no matter how many calls and even a complaint on hellopeter Discovery Insure would still not sort the problem out.

After putting a review on Monday i was called within an hour and said my problem would be sorted and then again called at the end of the day with feedback that I have heard for the past 4 months and still the problem persists.

And that was the end of hearing from Discovery. Level of service is unacceptable from a company like Discovery.

Discovery Insure
Discovery Insure's reply19 Oct 2016, 12:41
Official

Dear Yusuf

Thanks for taking our call. We are still handling your complaint and will be in contact with you until it's resolved.

Regards

Thabani