Terrible service

******* service from client care , requested a call back and received a call 24hrs later , spoke to first client care agent to advise i manually paid my premium he confirmed it is noted on the system but finance has not allocated it he promised to call me back and to this day still nothing . I called back the next day and i was promised by another advisor with in 1 hour the funds would be allocated , next day i receive a mail my cover is suspended. How can you do business like this ?