terrible service and policy

<p>Good day</p> <p> </p> <p>I would like to put a complain, i hope this time something will be done</p> <p> </p> <p>I have been with you for 2 unclaimed years, see attached my policy, i was advice all my jewelleries are covered and my policy states it as a benefits, my 2 set of Gold chain have been ****** from home, when i called to claim i am told its was not covered, i pay so much premium every month go get such a service</p> <p> </p> <p>can someone look into this and come back to me as soon as possible</p> <p> </p> <p>Thank you</p> <p> </p> <p>Dorothy </p> <p> </p>