1 reviews | Active since Feb 2013
Terrible Service and Incorrect Cashback Payments
Terrible service from Discovery insure since the rollout of drive 3.0. Due to technical glitches: 1. I was paid an incorrect fuel cashback for May 2023 of R300 when it should have been R600. This is because I was only awarded a 25% cashback for May when it should have been 50%. 2. I have also been paid the wrong Vitality Iphone cashback for May as well. R320 when it should have been R640. This is because my June 1 no drive day was awarded no points, causing me not to achieve my drive goal for that week when I should have, therefore affecting my Iphone cashback.
I've phoned and emailed Discovery Insure a few times and keep getting the same non-committal excuses. Very quick to take money out of my account every month, but when it comes to resolving problems absolutely no help.
And all this time later, the problem with the Iphone cashback not being awarded because of an incorrect zero points allocation for a no drive day (due to the awful roll out of drive 3.0) has still not been resolved.
This after multiple calls and emails my side, and the same from my broker. Shocking service from a company that is increasingly losing my confidence.
And all this time later, the problem with the Iphone cashback not being awarded because of an incorrect zero points allocation for a no drive day (due to the awful roll out of drive 3.0) has still not been resolved.
This after multiple calls and emails my side, and the same from my broker. Shocking service from a company that is increasingly losing my confidence.