Terrible service and failure to fix errors

This has been one of the most frustrating experiences i have ever had with an insurance provide. I signed up for a policy at the beginnig of the month and asked that the policy begins at the end of the month as i had already paid a premium to my current insurer. Discobery however debited my account anyway and i jave now paid two premiums for the month. I have called 4 times to request a refund and each time have been told that the refund has been actioned and will reflect in 5 business days. It has now been more than 3 weeks and still no refund.

If this is what it takes to get refund after your own employee makes a mistake then getting paid for a claim must be an impossible task

I currently have 3 products with discovery and am considering cancelling them all after this.