Terrible service and even worse consistency

After being broken into I have tried to claim. Every time I speak to the claims agent in charge of my case a new hurdle is put in my way. There is little honesty as they do not want to give a full list of criteria. There is little communication, and you need to beg to get any progress. You get treated as a second rate citizen and a child. You are made to feel as if you are the cause of the burglary. This has been escalated to the claims manager who has sent apology emails but it feels little more than lip service. For Context I claimed for a vehicular accident a few weeks ago with the same insurer and the service was unbelievable. There is no consistency.