Terrible service and empty promises.

Our burglary claim was already put in 2 1/2 weeks ago. We were told by Itumeleng at the claims department that we will receive the vouchers to replace our items on Tuesday or Wednesday but we received nothing. After numerous calls on Friday to discovery insure, almost all of which Itumeleng was apparently not available to take our calls, we were told that there are issues. We advised that we have to buy the items this weekend and we made such arrangements because we were specifically told that we will receive the vouchers. This did not happen and Discovery had a complete no care attitude. Itumeleng said it is not part of their procedure to follow up whether you receive the vouchers or not!!! What tipe of customer service is that!!

We were promised to be called back yesterday (Friday) afternoon by Itumeleng, and I insisted that his manager phone me, and this also did not happen!!!

I cannot beleive that we are receiving this type of service from Discovery!!!