Terrible service and assitance

<p>This is my email to their complaints department and still I have no help or decent response or any assistance.</p> <p> </p> <p>"Good morning to whom it may concern,</p> <p>I am writing to you today as I have had absolute pathetic emergency service yesterday.</p> <p>I sent for emergency roadside assistance, the claim was logged at 14:54pm on Sunday the 12th June with ref: F2-TA3N-01. i received a sms at this time confirming the log of my call for assistance.</p> <p>I had phoned in for roadside assistance as the car broke down. I had phoned in numerous times to find out where and when the tow truck will arrive as I am stuck and need to get home. The first driver that was dispatched could hardly speak English. The operator heard how I was struggling to communicate with the driver and he intervened to get the directions and address where I was stuck in order to direct the driver. I sat patiently waiting as I was told he is 20 minutes away. When I looked at the time an hour had passed.I phoned in and complained and asked for an update, the Operator told me they will check up and see how far he is. about 1 and a half hours has now passed and they phone only to tell me he is 11 minutes away as he had gotten lost. I waited and waited and another hour had passed and I kept phoning in but struggled to get through to an operator. Then a different operator phoned me to tell me that they sent him to the incorrect address and mixed the case numbers and will see if they can get him to me. I waited for an update but got none, so I struggled to phone through again and when I got through to an operator she said she will follow up and check and asked me if I would hold or can she phone me back, I requested that she please phone me back as I have been waiting for over 2 hours already, but none of these operators phoned back or helped me. After I don't know how long I got a call from a Mr Wi***** who said now they are sending out a new driver and I must wait another 45 minutes. This is now already after 19:00pm. The driver got to me after 20:00pm that evening, needless to say that I sat stuck waiting for over 5 hours for roadside assistance and had spoken to 4 different operators and had 2 different tow trucks sent out.</p> <p>Your service is absolutely terrible, had I been stuck in the middle of now where or a dangerous area I would have been ****ed and the parts of the vehicle ****** by the time assistance arrived, or worse my mother would have been a single woman stuck and worse could happen. You are quick to take the debit orders but to assist a person you are terrible. Only once I started shouting and performing did I receive fast and efficient assistance. Why must a person stoop to being rude and performing and shouting just to receive the correct assistance?</p> <p>I will rather look for a different insurance company and pay more where I will receive proper assistance than what you have to offer."</p>