Terrible Service all round

<p>I received an e-mail from Disocery Insure on the 8th Sepetmber to say that there is a problem with my DQ tracker and i need to make an appointment to have it checked. I made an appointment the same day for the first available date being 28 Sepetmber (yesterday). I received an sms on the 26th and 27th September reminding me of the date, location and time of my appointment (8am). I took time off from work and I arrived at the location at 07:45am. Half an hour later, the technician had not yet arrived. I phone discovery insure at 8:16am, they said they will look into it and call my back. By 8:37, the technician had still not arrived, neither did anyone from Discovery call me back. I phoned them a 2nd time at 8:37 and spoke to a different consultant (Edries), he put me on hold went and checked, came back and said that the technician is on his way and will be there shortly. At 8:56 (now an hour since i arrived at the location), the technician had still not arrived. I called Discovery back and spoke to a new Consultant who listened to my query, put me on hold for 5min, came back and said the technician is stuck in traffic coming from Centurian to Boksburg and she has no idea what time he will be there, can my appointment be moved to 1pm. I confirmed that i could not as i had taken the morning off from work and now already wasted an hour of my time and was not available at 1pm. After my grueling 19min call she said that she could be me in to the Sandton service facility for 1pm on the 7th October which was the only next date that i could have my car taken in. I asked that she send me an e-mail confirming the 1pm appointment on the 7th October in Sandton. To date (29 Sep) and time (11:20am)...i have received no such confirmation. Discovery clearly has no service ethic and does not take client complaints and inconveniences created by them seriously. i shudder to think how an insurance claim will be handled if i ever have one and so i am going to start considering other providers. Would not recommend this type service company to anyone.</p>