1 reviews | Active since Mar 2015
Terrible service
For a period of four months maybe more, I did not earn fuel rewards. No data was logged for my profile. Additionally, my service history etc has been reset as well as my twt multi point check. I can't be sure if or when these checks lapse as I have no data available to me. Consequently, I have lost quite a bit in fuel rewards. Discovery is brilliant when you want a new product. Sales people get back to you within minutes. But support is terrible!!! I have queried this multiple times to no avail. See the following ref no.S:<br> ***<br> ***<br> ***<br> I am immensely frustrated. Why must I fight my insurance provider to correct deficiencies from their side? I give them lots of money every month.<br> <br> The word PATHETIC comes to mind. I am seriously close to switching providers despite the inconvenience to me. To all readers I very strongly discourage picking discovery for insurance. Feedback/support is NON-EXISTANT!
We note the concerns raised with serious worry taking into account the number of occasions you have raised them with our servicing division.
It is with regret that you have had to experience the kind of service you did and we truly apologise for that. We can however, assure you that while things may go wrong, it is not the standard we aim for any of our policyholders. We are investigating concerns which seems (from face value) to be quiet a unique system error that affected your policy and we will be in contact with you shortly.
Regards,
Sekgobola
Discovery Insure
We note the concerns raised with serious worry taking into account the number of occasions you have raised them with our servicing division.
It is with regret that you have had to experience the kind of service you did and we truly apologise for that. We can however, assure you that while things may go wrong, it is not the standard we aim for any of our policyholders. We are investigating concerns which seems (from face value) to be quiet a unique system error that affected your policy and we will be in contact with you shortly.
Regards,
Sekgobola
Discovery Insure