TERRIBLE SERVICE

I have been a member of Discovery Health for many years. I also insure my home, contents and vehicle with them. I am elderly and do not use apps! Their website is very difficult to navigate, their "BOT" understands NOTHING. Every email is automated and comes comes back with a number. Today I received an email ADDRESSED TO my DECEASED husband telling me that my query had been resolved. I do not know HOW or WHEN. I was told on Friday 17th September that someone would contact me telephonically on Saturday 18th September. Today is 20th September and I have still heard nothing! I wish I could give NO STARS whjatsoever