TERRIBLE SERVICE

I booked my vehicle in on the 11th of April for minor repairs. The assessor could not and/or failed (attempted on various occasions to get feedback on this) to see all damages to my vehicle. This allegedly caused a delay due to parts having to be ordered and this causing a further delay (allegedly as I have been attempting to get feedback on this). The claims handler, Desmond, fails to keep to his promises with minimal contact unless I follow up and no control over the Service Provider. I then called to speak to a Manager, no Manager and the Team Leader on the floor refused to speak to me despite my request to speak to a Senior. It is now almost a month and I do not know when I am getting my vehicle back. The Service Provider indicated to my Broker that they will attempt to finalise the work by today. I understand "attempt" but where is the communication once again. I was promised last week Tuesday that there will be a conference call with myself and the panel beater by Desmond and once again today yet absolutely nothing. Terrible service from a Company such as Discovery. I really did not expect this.