TERRIBLE SERVICE

I have been with Discovery Insure for a long time. I have even moved my extended family to them. The reason for that is their customer service and the quick turnaround time they have on their claims, especially the portable possessions. But the last few claims submitted have been handled horribly!! There has been no actual interaction with the "claim handler" you get system generated messages that don't really say much. My mom submitted a claim on the 26 Feb 2022, did the prework to get an assessment letter and quote attached same time. Its the 17th of March and still no feedback from the insurer or the claim processor. The customer service is shoddy. IT SHOULDNT TAKE 3 WEEKS TO RESOLVE A DAMN PORTABLES CLAIM!!!!