Terrible service

We have been dealing with Nombali Maseko, since we submitted a vehicle theft claim 29/04/18. We have made numerous attempts to contact Nombali via email, as well as telephonically, to try to get a status update on our claim. We receive a standard reply via email "Please be advised that your claim is currently being finalized". This status has remained unchanged since 14/05/18. Any messages we leave are not returned. We are extremely frustrated and disappointed with the service we have received from Discovery Insure. The customer service from Nombali has been non-existent, and as a client, we should be kept up to date with the progress and status of our claim. The Discovery app and website are not kept up-dated. Terrible service Discovery, definitely not impressed or prepared to remain a loyal customer.