Terrible Service

So my daughters car was broken into and I logged a claim with Discovery. This happened on the 25th of April. They smashed her drivers window and stole all her hospital stuff that's been in the car due to her pregnancy being high risk and so many times she has been hospitalised with contractions. I have submitted the claim with the quotes and prices if the stollen items. I have been dealing with them and I never get feedback. They promised it would be sorted today but again nothing. I am disgusted at the pathetic service. It had taken them 18 days to do absolutely nothing. I have no response or anything after them promising today It would be sorted but as usual no one calls. I am sick of waiting this is urgent my daughter can go onto labour any time again and I have not even replaced the stollen hospital bags. This is absolutely pathetic