Terrible Service

On inception of my policy with Discovery Insure on the (November 2016) I was informed the sales agent Gadija Davids that after 6 months of premiums I could call in and have my premiums reviewed for a discounted rated. However I waited a full 10 months of which may I add was uninterrupted cover, I then contacted Gadija Davids on (August 2017 )( who has been the only person that has been helpful from the discovery team) to request the promised review on my premiums.

I was then transferred through to Kushaal who confirmed that I did qualify for a discount, but that my one year review would be in November and that I may not get another discount then if I took the current offer. I asked him to let me think about it and get back to him (Still a little baffled as this did not make sense with the knowledge I have based on vehicle insurance), A week passed and I contacted Discovery to go ahead a process my discount, I was transferred to an agent Nosipho who was has the most DESPICABLE ATTITUDE, an absolutely rude person, no telephone or customer etiquette at all. She abruptly yelled that if I get a discount must not come back to them and ask for another discount. I was treated as if she was doing me a favour. She shouted and screamed at me when I said it was fine I do want the discount. We got to the point where I had to ask her if she was telling me what to do, as it was no longer advising at that point, this representative of Discovery NOSIPHO was bullying me into agreeing with her decisions which I am completely appalled at. Upon my disagreement she requested to speak to their finance department about the discount(honestly what process is in place to Treat Customers Fairly because as a customer at this point I feel its like a tug-of-war contest), when she got back to me she said I do not qualify for a discount. I queried as to why one day I do and the next I don't. She then transferred me to her manager Dillon who's reply was a simple, he needs to listen to the call with Kushaal and if I was promised a discount then I would be given one, he further promised that he would get back to me within a maximum of 2 working days, this was the 28th of August 2017, It is now going onto 2 months and I still have not gotten any feedback from Discovery. On the 18 of September 2017 I received an email with a proposed increase on my premiums as of November 2017.

How is possible for premiums to increase, when the value of the vehicle is depreciating, the risk status and details of the vehicle remain the same. This to me is unfair pratice. Discovery is quick to debit my account yet fail to provide basic commitments to the client.