Terrible service
<p>The service with Discovery insure can really be terrible at times. I call them to tell them my husband has been in an accident, the guy pulls up my policy and I tell him which car has been in an accident (there are only two cars on the policy). You would think that would be enough information for him to sort things out... he proceeds to ask me the car registration, the colour of the car etc. at this point I get irritated and start yelling. what is the point of registering all those details on the policy when I have to give the information again in an emergency??? then I am told the systems are not intergrated??? what???</p>
Thank you for bringing this to our attention.
We have made contact with you today to address your concerns, however were unable to get through.
Please be advised as an insurer we offer some services through third parties, that we have employed to assist with additional value-added services, like emergency assistance.
The confirmation of information is a standard practice to make sure that an insured is assisted promptly and properly in time of need.
We apologise for any inconvenience incurred.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
We have made contact with you today to address your concerns, however were unable to get through.
Please be advised as an insurer we offer some services through third parties, that we have employed to assist with additional value-added services, like emergency assistance.
The confirmation of information is a standard practice to make sure that an insured is assisted promptly and properly in time of need.
We apologise for any inconvenience incurred.
Regards,
Sakhe
Discovery Insure