Terrible service

<p>You would think that when you are paying outrageous rates for insurance for1 vehicle such as R1890 +- (More that what anyone i know pays - being people younger than me , had plentyu accidents and claims)</p> <p>You would expect better service than this after being completely ********** with premiums such as what i have been paying.</p> <p>I submitted a claim over a month ago for an accident that was not my fault, I waited for weeks at a time to receive any feedback.</p> <p>I then complained and received feedback and was informed that Discovery insure is unable to get through to the liable party, now in my opinion - If i am going to suffer with the repocussions of a bad name with claiming from insurance (even though it was not my fault might i add) then why should i still have to wait for Discovery insure to claim from the other party's insurance?</p> <p> </p> <p>I have mentioned i would be reporting Discovery to a higher power is this was not resolved last week, i received a call from Portia mentioning that the panel beater tried to call me but i never answered, so placing the blame on me right? Should it not be the responsibility of Discovery Insure to follow up on a daily basis with a matter, and with their choice of panel beaters? as i feel that one missed call is ridiculous and Discovery insure should have called or urged their panel beater to call more than once instead of just leaving it at that, as im sure i am not the only person that happens to miss a call and not return it.</p> <p> </p> <p>I mailed three times since that communication from the 1st Decmeber up until today i have not even received response on any of these emails,</p> <p> </p> <p>I wish to speak with management , Be paid out in order to find my own repairer so my vehicle can be repaired before most repairers close (15 Dec) and then i will be reporting this horrific service i have received and will be seeking another insurer.</p>