1 reviews | Active since Dec 2016

01 Dec 2016, 12:31

Terrible service

<p>3 weeks and still no end to a simple device claim. 2 weeks before anyone even got back to me. Big apology and the right back to no response to communication</p> <p>if you call and identify yourself as a. Re customer looking for a quote, you are out through to a representative immediately, when you identify yourself as an existing customer you are advised that they are experiencing high call volumes, left to hold for 15 minutes before giving up. </p> <p>I would not recommend this company to anyone if you are looking for good service, or any service for that matter</p> <p> </p> <p> </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply01 Dec 2016, 12:53
Official

Thank you for taking my call.

As discussed we have escalated the concerns raised with the delayed settlement on your claim to our Claims Management Team, for a speedy resolution.

We truly apologise for the frustrations experienced and appreciate the feedback provided.

Regards,
Sekgobola
Discovery Insure