Terrible service
<p>3 weeks and still no end to a simple device claim. 2 weeks before anyone even got back to me. Big apology and the right back to no response to communication</p> <p>if you call and identify yourself as a. Re customer looking for a quote, you are out through to a representative immediately, when you identify yourself as an existing customer you are advised that they are experiencing high call volumes, left to hold for 15 minutes before giving up. </p> <p>I would not recommend this company to anyone if you are looking for good service, or any service for that matter</p> <p> </p> <p> </p>
Thank you for taking my call.
As discussed we have escalated the concerns raised with the delayed settlement on your claim to our Claims Management Team, for a speedy resolution.
We truly apologise for the frustrations experienced and appreciate the feedback provided.
Regards,
Sekgobola
Discovery Insure
Thank you for taking my call.
As discussed we have escalated the concerns raised with the delayed settlement on your claim to our Claims Management Team, for a speedy resolution.
We truly apologise for the frustrations experienced and appreciate the feedback provided.
Regards,
Sekgobola
Discovery Insure
